LolluBay makes every effort to ensure fast and efficient delivery of your packages.
We engage ourselves to:
- Prepare your order as soon as possible.
All orders placed before 12 noon, Monday to Friday, are shipped the same day).
- Pack your items with care.
- Have your packages delivered by DHL Express or by DHL Deutsche Post.
DELIVERY IN GERMANY:
We deliver by DHL (Deutsche Post ) in Germany. With an order under 50 euros, the shipping cost is of 3.49 euros. And an order that starts from 50 euros, the shipping is free of charge.
A calling card will be left in your mailbox in case the postman could not deliver your package. You will have to go and pick the order to the address left to you from the postman in your mailbox in a space of less than 4 days.
DELIVERY IN HEXAGONAL FRANCE, LUXEMBOURG & BELGIUM
DHL Deutsche Post.
The shipping cost is of 9.99 euros.
The delivery is made hand-delivered delivery, at home or your order can be left in your mailbox .
Please make sure your mailbox is secured.
It is important, while you order, to register your shipping address correctly, with the registered name at your door (where the order has to be shipped).
EUROPE DELIVERY (EU & outside EU)
Our international deliveries are made via DHL (Deutsche Post) and DHL Express.
The package will be delivered to you against signature, at the address specified when ordering.
WITHIN the European Union, no taxation will be made on delivery of the package (German VAT of 19 % already paid during your purchase).
When you have deliveries outside the European Union (Norway, United Kingdom, Switzerland ), the prices automatically excludes taxes.
OUTSIDE the European Union, once it has arrived at its destination, your package should be taxed (payment of local VAT on the price of products + shipping and customs fees). The claim could be made by the carrier before delivery.
As a general rule, all orders validated before 12 p.m. Monday to Friday are shipped the same day.
Therefore, please note that any request to modify an order cannot be taken into account.
However, if you ask us by telephone the same day you have place the order (except Saturday and Sunday) on +49 69 6777 95 84, we can change your shipping address to the correct one (given by you). But if your package is already ready for shipment (or already has been shipped), we are sorry to tell you that we do not have the ability to change that.
NOTE: no shipping possible on Saturday and Sunday.
Your order must be confirmed before 12 p.m. Monday to Friday. An order placed on the weekend will be prepared and shipped on Monday.